Terms of Service

Last updated: 17/03/26

Welcome to NeuroClinic (“we,” “our,” or “us”). These Terms of Service (“Terms”) outline the rules, expectations, and responsibilities that apply when you use our services, including remote neurofeedback training, equipment rental, therapist support, and all related materials, websites, software platforms, and digital tools (the “Services”).

By enrolling in neurofeedback training, renting equipment, or using any NeuroClinic service, you agree to these Terms.

If you have any questions, we’re always here to help — reach us at info@neuroclinicusa.com.

1. Our Services

NeuroClinic provides remote neurofeedback training designed to help clients improve brain regulation, focus, emotional balance, and overall mental well-being.

Our services may include:

• EEG-based neurofeedback training using specialized software platforms
• Advanced neurofeedback training through the Divergence Neuro platform for clients enrolled in certain programs
• Remote monitoring by trained clinicians
• Personalized protocol adjustments based on training data
• Equipment provided for training (such as an EEG headset and, when applicable, a tablet device)
• Ongoing communication, guidance, and session feedback

The specific equipment, software, and training protocols used may change over time as NeuroClinic updates its technology and services.

NeuroClinic’s services are educational and training-based in nature. They are not medical diagnoses and do not replace medical, psychological, or psychiatric care. Clients should consult a qualified healthcare provider for medical concerns.

NeuroClinic does not provide emergency services and does not treat acute psychiatric or medical crises. If you are experiencing a medical or mental health emergency, you should contact local emergency services or a qualified healthcare professional immediately.

2. Client Responsibilities

Clients agree to:

• Follow their assigned training plan
• Complete sessions consistently
• Keep login credentials secure
• Use equipment responsibly
• Inform us of technical issues or concerns
• Maintain an environment that supports consistent training (e.g., internet connection, privacy, stable device setup)

   

Failure to adhere to recommendations may affect progress.

This does not qualify for refunds.

3. Technology Platform

NeuroClinic delivers neurofeedback training using the Divergence Neuro software platform.

This platform enables:

• EEG-based neurofeedback training sessions
• Real-time data collection and session tracking
• Clinician review of training data and protocol adjustments

Clients may be required to install or use certain applications or devices in order to participate in training.

Clients agree to:

• Complete any required onboarding steps
• Follow the instructions provided for using the Divergence Neuro platform
• Use the platform only for the purposes of their neurofeedback training with NeuroClinic

NeuroClinic may update or modify the technology used to deliver services from time to time, provided that such changes continue to support the delivery of neurofeedback training.

The Divergence Neuro platform complies with relevant privacy and security standards. Additional information is available in our Privacy Policy.

4. Payments & Billing

Monthly Subscription

NeuroClinic services are provided through a monthly subscription.

Subscriptions renew automatically each month unless canceled before the next billing date. Payment is due in advance for each billing cycle.

By enrolling in the program, clients authorize NeuroClinic to charge the payment method on file for recurring monthly payments.

We do not offer prorated or partial refunds for unused time within a billing cycle.

What the Subscription Includes

Depending on the program selected, the monthly subscription may include:

• access to neurofeedback training through the Divergence Neuro platform

• clinician monitoring and protocol adjustments

• review of training data

• guidance and support related to the neurofeedback training program

• the use of training equipment provided by NeuroClinic

Specific program details may vary.

Equipment

NeuroClinic provides the equipment necessary for neurofeedback training (such as EEG headsets and, when applicable, tablets) as part of the service.

All equipment remains the property of NeuroClinic.

Clients agree to:

• use the equipment only as instructed

• keep the equipment in good condition

• notify NeuroClinic promptly if equipment is damaged or malfunctioning

• return all equipment when training ends, when a subscription is canceled, or when requested by NeuroClinic

NeuroClinic will arrange a courier service to collect the equipment.

Clients agree to cooperate with the return process, including responding to scheduling requests and making the equipment available for pickup.

If equipment is lost, stolen, damaged beyond normal wear, or not returned within 14 days of cancellation or termination, the client may be charged the replacement cost.

First-Month Program Structure

The first billing cycle includes equipment delivery, onboarding, assessment, clinical review, and neurofeedback training.

The first month is structured as follows:

• Up to 7 days for equipment shipping and delivery
• 4 days for the initial assessment, clinical review, and follow-up
• The remaining 2+ weeks for neurofeedback training sessions

If equipment delivery takes longer than 7 days, your subscription renewal date will be adjusted accordingly.

Failed or Late Payments

If a payment fails or is declined, NeuroClinic may suspend access to training services until payment is successfully processed.

If a subscription is canceled or terminated while equipment is still in the client’s possession, the client remains responsible for cooperating with the equipment return process.

Failure to return equipment may result in additional charges.

5. Cancellation Policy

You may cancel future months by emailing us.

Cancellations apply to upcoming billing cycles only.

We do not issue refunds for:

• Partially used months
• Missed sessions
• Lack of subjective progress
• Non-usage of equipment
• Early discontinuation after shipment or platform activation

6. Equipment Return and Courier Pickup

Clients agree to return all equipment provided by NeuroClinic when training ends, when the subscription is canceled, or when requested by NeuroClinic.

NeuroClinic will arrange a courier pickup service for the return of the equipment. Clients agree to cooperate with this process, including:

• Responding to scheduling requests
• Making the equipment available for pickup
• Properly packaging the equipment if requested

Failure to cooperate with equipment pickup within 14 days of cancellation or termination may result in replacement charges equal to the full retail value of the equipment.

7. Communication & Support

We provide support through:

• Email
• Scheduled check-ins
• Remote monitoring
• Adjustments based on performance data

   

We aim to respond within 1–2 business days.

8. Health Disclaimer

Neurofeedback can support emotional regulation, focus, sleep, and cognitive functioning, but:

• No guaranteed outcomes
• Individual results vary
• Neurofeedback does not replace medical care
• We do not diagnose or treat medical conditions

Seek professional help immediately if symptoms worsen.

9. Technology Requirements

Clients must have:

• Reliable internet
• Compatible smartphone or tablet
• Ability to follow setup instructions

NeuroClinic is not responsible for interruptions due to personal devices or home internet issues.

10. Privacy

All data, including information processed through Divergence Neuro, is handled according to our Privacy Policy, which should be reviewed separately.

11. Intellectual Property

All materials provided by NeuroClinic — educational content, training guides, videos, clinician notes — remain the property of NeuroClinic and may not be shared without written consent.

12. Limitations of Liability

To the fullest extent permitted by law, NeuroClinic is not liable for:

• Indirect or incidental damages
• Technology failures
• Loss of data
• Delays or interruptions
• Equipment misuse
• Client interpretation of feedback or recommendations

   

Participation is voluntary, and you assume responsibility for use of the Services.

13. 30-Day Money-Back Guarantee

NeuroClinic offers a 30-day money-back guarantee for new clients. If you follow the recommended training schedule of at least 4 neurofeedback sessions per week (equivalent to 10 sessions during the first month’s training period) and do not see meaningful progress, you may request a refund of your first month’s program fee, provided the request is submitted before your next renewal is charged.

To qualify for the guarantee, clients must:

• complete their assessment and begin training within 4 days of receiving their equipment, unless delayed by technical or scheduling issues on our end;

• complete at least 4 neurofeedback sessions per week from the time training begins; and

• submit their refund request before the next renewal is charged.

As part of the refund process, clients must cooperate with NeuroClinic in arranging the return of all equipment provided for training. NeuroClinic will arrange courier pickup of the equipment.

Refunds will be issued after the equipment has been successfully returned or collected.

The 30-day guarantee applies only to first-time clients and may not be used more than once per household.

14. Contact Us

If you have questions about these Terms, please reach out:

info@neuroclinicusa.com

+1 9295823135