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Terms of Service

Last updated: 16/09/25

Welcome to NeuroClinic (“we,” “our,” or “us”). These Terms of Service (“Terms”) outline the rules, expectations, and responsibilities that apply when you use our services, including remote neurofeedback training, equipment rental, therapist support, and all related materials, websites, software platforms, and digital tools (the “Services”).

By enrolling in neurofeedback training, renting equipment, or using any NeuroClinic service, you agree to these Terms.

If you have any questions, we’re always here to help — reach us at info@neuroclinicusa.com.

1. Our Services

NeuroClinic provides remote neurofeedback training designed to help clients improve brain regulation, focus, emotional balance, and overall mental well-being.

Our services may include:

  • EEG-based neurofeedback training using specialized software platforms
  • Advanced neurofeedback training through the Divergence Neuro platform for clients enrolled in certain programs
  • Remote monitoring by trained clinicians
  • Personalized protocol adjustments based on training data
  • Equipment provided for training (such as an EEG headset and, when applicable, a tablet device)
  • Ongoing communication, guidance, and session feedback

The specific equipment, software, and training protocols used may change over time as NeuroClinic updates its technology and services.

NeuroClinic’s services are educational and training-based in nature. They are not medical diagnoses and do not replace medical, psychological, or psychiatric care. Clients should consult a qualified healthcare provider for medical concerns.

NeuroClinic does not provide emergency services and does not treat acute psychiatric or medical crises. If you are experiencing a medical or mental health emergency, you should contact local emergency services or a qualified healthcare professional immediately.

2. Client Responsibilities

Clients agree to:

  • Follow their assigned training plan
  • Complete sessions consistently
  • Keep login credentials secure
  • Use equipment responsibly
  • Inform us of technical issues or concerns
  • Maintain an environment that supports consistent training (e.g., internet connection, privacy, stable device setup)

     

Failure to adhere to recommendations may affect progress.

This does not qualify for refunds.

3. Technology Platform

NeuroClinic delivers neurofeedback training using the Divergence Neuro software platform.

This platform enables:

  • EEG-based neurofeedback training sessions
  • Real-time data collection and session tracking
  • Clinician review of training data and protocol adjustments

Clients may be required to install or use certain applications or devices in order to participate in training.

Clients agree to:

  • Complete any required onboarding steps
  • Follow the instructions provided for using the Divergence Neuro platform
  • Use the platform only for the purposes of their neurofeedback training with NeuroClinic

NeuroClinic may update or modify the technology used to deliver services from time to time, provided that such changes continue to support the delivery of neurofeedback training.

The Divergence Neuro platform complies with relevant privacy and security standards. Additional information is available in our Privacy Policy.

4. Payments & Billing

Monthly Plans

  • Monthly plans renew unless canceled before the next billing cycle.
  • Payment is due upfront for each month.
  • We do not offer prorated or partial refunds.

Full Package (with Divergence Neuro)

Clients who choose the full package agree to the pricing associated with that package, which may include:

  • Divergence Neuro access
  • Additional clinician time
  • Additional reporting or insights
  • Expanded support availability

Equipment

NeuroClinic provides the equipment necessary for neurofeedback training (such as EEG headsets and, when applicable, tablets) as part of the service.

The equipment remains the property of NeuroClinic.

Clients agree to:

  • Use the equipment only as instructed
  • Keep the equipment in good condition
  • Notify us promptly if equipment is damaged or malfunctioning
  • Return all equipment when training ends or when requested

NeuroClinic will arrange a courier service to collect the equipment.

Clients agree to cooperate with the return process and make the equipment available for collection.

If equipment is lost, stolen, damaged beyond normal wear, or not returned within 14 days of cancellation, the client may be charged the replacement cost.

Late or Failed Payments

Training access (including Divergence Neuro or Myndlift) may be paused if payment fails.

Unreturned equipment may accrue charges.

5. Cancellation Policy

You may cancel future months by emailing us.

Cancellations apply to upcoming billing cycles only.

We do not issue refunds for:

  • Partially used months
  • Missed sessions
  • Lack of subjective progress
  • Non-usage of equipment
  • Early discontinuation after shipment or platform activation

6. Equipment Return and Courier Pickup

Clients agree to return all equipment provided by NeuroClinic when training ends, when the subscription is canceled, or when requested by NeuroClinic.

NeuroClinic will arrange a courier pickup service for the return of the equipment. Clients agree to cooperate with this process, including:

  • Responding to scheduling requests
  • Making the equipment available for pickup
  • Properly packaging the equipment if requested


Failure to cooperate with equipment pickup within 14 days of cancellation or termination may result in replacement charges equal to the full retail value of the equipment.

7. Communication & Support

We provide support through:

  • Email
  • Scheduled check-ins
  • Remote monitoring
  • Adjustments based on performance data
  • Platform-specific guidance (Myndlift or Divergence Neuro)

We aim to respond within 1–2 business days.

8. Health Disclaimer

Neurofeedback can support emotional regulation, focus, sleep, and cognitive functioning, but:

  • No guaranteed outcomes
  • Individual results vary
  • Neurofeedback does not replace medical care
  • We do not diagnose or treat medical conditions

Seek professional help immediately if symptoms worsen.

9. Technology Requirements

Clients must have:

  • Reliable internet
  • Compatible smartphone or tablet
  • Ability to follow setup instructions

NeuroClinic is not responsible for interruptions due to personal devices or home internet issues.

10. Privacy

All data, including information processed through Myndlift or Divergence Neuro, is handled according to our Privacy Policy, which should be reviewed separately.

11. Intellectual Property

All materials provided by NeuroClinic — educational content, training guides, videos, clinician notes — remain the property of NeuroClinic and may not be shared without written consent.

12. Limitations of Liability

To the fullest extent permitted by law, NeuroClinic is not liable for:

  • Indirect or incidental damages
  • Technology failures
  • Loss of data
  • Delays or interruptions
  • Equipment misuse
  • Client interpretation of feedback or recommendations

Participation is voluntary, and you assume responsibility for use of the Services.

13. Updates to These Terms

We may update these Terms over time.

The “Last Updated” date will be adjusted accordingly.

Continued use of our Services constitutes acceptance of any changes.

14. Contact Us

If you have questions about these Terms, please reach out:

info@neuroclinicusa.com

+1 9295823135

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