Last updated: 17/03/26
Welcome to NeuroClinic (“we,” “our,” or “us”). These Terms of Service (“Terms”) outline the rules, expectations, and responsibilities that apply when you use our services, including remote neurofeedback training, equipment rental, therapist support, and all related materials, websites, software platforms, and digital tools (the “Services”).
By enrolling in neurofeedback training, renting equipment, or using any NeuroClinic service, you agree to these Terms.
If you have any questions, we’re always here to help — reach us at info@neuroclinicusa.com.
NeuroClinic provides remote neurofeedback training designed to help clients improve brain regulation, focus, emotional balance, and overall mental well-being.
Our services may include:
The specific equipment, software, and training protocols used may change over time as NeuroClinic updates its technology and services.
NeuroClinic’s services are educational and training-based in nature. They are not medical diagnoses and do not replace medical, psychological, or psychiatric care. Clients should consult a qualified healthcare provider for medical concerns.
NeuroClinic does not provide emergency services and does not treat acute psychiatric or medical crises. If you are experiencing a medical or mental health emergency, you should contact local emergency services or a qualified healthcare professional immediately.
Clients agree to:
Failure to adhere to recommendations may affect progress.
This does not qualify for refunds.
NeuroClinic delivers neurofeedback training using the Divergence Neuro software platform.
This platform enables:
Clients may be required to install or use certain applications or devices in order to participate in training.
Clients agree to:
NeuroClinic may update or modify the technology used to deliver services from time to time, provided that such changes continue to support the delivery of neurofeedback training.
The Divergence Neuro platform complies with relevant privacy and security standards. Additional information is available in our Privacy Policy.
NeuroClinic services are provided through a monthly subscription.
Subscriptions renew automatically each month unless canceled before the next billing date. Payment is due in advance for each billing cycle.
By enrolling in the program, clients authorize NeuroClinic to charge the payment method on file for recurring monthly payments.
We do not offer prorated or partial refunds for unused time within a billing cycle.
Depending on the program selected, the monthly subscription may include:
access to neurofeedback training through the Divergence Neuro platform
clinician monitoring and protocol adjustments
review of training data
guidance and support related to the neurofeedback training program
the use of training equipment provided by NeuroClinic
Specific program details may vary.
NeuroClinic provides the equipment necessary for neurofeedback training (such as EEG headsets and, when applicable, tablets) as part of the service.
All equipment remains the property of NeuroClinic.
Clients agree to:
use the equipment only as instructed
keep the equipment in good condition
notify NeuroClinic promptly if equipment is damaged or malfunctioning
return all equipment when training ends, when a subscription is canceled, or when requested by NeuroClinic
NeuroClinic will arrange a courier service to collect the equipment.
Clients agree to cooperate with the return process, including responding to scheduling requests and making the equipment available for pickup.
If equipment is lost, stolen, damaged beyond normal wear, or not returned within 14 days of cancellation or termination, the client may be charged the replacement cost.
If a payment fails or is declined, NeuroClinic may suspend access to training services until payment is successfully processed.
If a subscription is canceled or terminated while equipment is still in the client’s possession, the client remains responsible for cooperating with the equipment return process.
Failure to return equipment may result in additional charges.
You may cancel future months by emailing us.
Cancellations apply to upcoming billing cycles only.
We do not issue refunds for:
Clients agree to return all equipment provided by NeuroClinic when training ends, when the subscription is canceled, or when requested by NeuroClinic.
NeuroClinic will arrange a courier pickup service for the return of the equipment. Clients agree to cooperate with this process, including:
Failure to cooperate with equipment pickup within 14 days of cancellation or termination may result in replacement charges equal to the full retail value of the equipment.
We provide support through:
We aim to respond within 1–2 business days.
Neurofeedback can support emotional regulation, focus, sleep, and cognitive functioning, but:
Seek professional help immediately if symptoms worsen.
Clients must have:
NeuroClinic is not responsible for interruptions due to personal devices or home internet issues.
All data, including information processed through Divergence Neuro, is handled according to our Privacy Policy, which should be reviewed separately.
To the fullest extent permitted by law, NeuroClinic is not liable for:
Participation is voluntary, and you assume responsibility for use of the Services.
30-Day Money-Back Guarantee
NeuroClinic offers a 30-day money-back guarantee for new clients.
If a client is not satisfied with the program within the first 30 days from the start of training, they may request a refund of the first month’s program fee.
To qualify for the guarantee, clients must:
complete the onboarding process
follow the recommended training schedule of at least four (4) neurofeedback sessions per week during the first 30 days
make a good-faith effort to complete the training sessions as instructed
notify NeuroClinic of the refund request within the 30-day period
As part of the refund process, clients must cooperate with NeuroClinic in arranging the return of all equipment provided for training. NeuroClinic will arrange courier pickup of the equipment.
Refunds will be issued after the equipment has been successfully returned or collected.
The 30-day guarantee applies only to first-time clients and may not be used more than once per household.
If you have questions about these Terms, please reach out:
info@neuroclinicusa.com
+1 9295823135
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